£400 energy support vouchers going unclaimed

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The BBC found that many prepayment metre consumers had not redeemed energy bill coupons.

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The government's Energy Bill Support Scheme began on October 1.

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One in-store payment business reported that barely half the estimated amount was redeemed.

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A government official advised clients to apply credit to their metres immediately.

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In May, the government introduced the Energy Bill Support Scheme for England, Scotland, and Wales.

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PayPoint told BBC News it anticipated to handle 800,000 coupons worth £52.8m in October.

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