£400 energy support vouchers going unclaimed

The BBC found that many prepayment metre consumers had not redeemed energy bill coupons.

The government's Energy Bill Support Scheme began on October 1.

One in-store payment business reported that barely half the estimated amount was redeemed.

A government official advised clients to apply credit to their metres immediately.

In May, the government introduced the Energy Bill Support Scheme for England, Scotland, and Wales.

PayPoint told BBC News it anticipated to handle 800,000 coupons worth £52.8m in October.

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